Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence and neutrality.

Benefits of working with MSF Australia 

• Flexible & hybrid working arrangements   
• Salary packaging plus insurance benefits & allowances  
• Annual salary & Performance review 
• Annual individual training budget & LinkedIn learning licence 
• Employee Assistance Program  
• Meditation & wellbeing classes  
• Strong culture of diversity and inclusion 
• Career growth & development opportunities 
• Additional leave & purchased leave options  
• Monthly Friday afternoons off! 
• Plus more! 

Responsibilities  

Reporting to the CRM Manager, this newly created position will play an important role in administering MSF Australia and New Zealand’s CRM platform - Salesforce.  You will be responsible for user management, system configuration, reporting, data integrity, streamlining processes and supporting improvements across the CRM to maximise the systems impact and achieve MSF’s organisational goals. 

This diverse role combines system administration and business analysis to enhance the functionality of Salesforce CRM for all organisation users. Collaborating closely with internal stakeholders you will develop and validate requirements, propose solution design recommendations, provide training and support to all CRM users to enhance fundraising efforts and donor engagement, support recruitment activities, increase overall operational efficiencies and ensure best practice data management. 

With a focus on data accuracy, automating processes, and delivering actionable insights, you will empower data-driven decision-making, and drive innovation. 

What you will bring 

To be successful in this key role you will be known for your ability to troubleshoot and resolve issues before they arises! Ideally you will be motivated by working in a humanitarian aid organisation and can demonstrate:  

• 3+ years of Salesforce CRM administration (Salesforce certification preferred). 
• Proven analyst experience, with understanding of requirements gathering and user story creation. 
• Demonstrated experience with user acceptance and regression testing. 
• Proficient experience delivering end user training and documentation 
• Excellent communication, interpersonal and organisational skills 
• Project management knowledge and stakeholder management experience. 

Applications 

Select the apply button and upload your resume and Cover Letter to be considered for this position.  

Applications will be reviewed on receipt.   

For more information, see the Job Description or contact the MSFA Talent Acquisition team with any questions MSFAOfficeRecruitment@sydney.msf.org     

At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.   

We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.   

MSF Australia is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information, please call or email MSFA Human Resources on +61 2 8570 2609   MSFAOfficeRecruitment@sydney.msf.org  

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies.   

In support of the Child Protection Policy, a criminal background check will be required during the  recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.